24/7 Customer Support in Cloud Hosting
We supply 24/7 billing, customer and technical support for all our Linux cloud services. Even if you aren't our customer yet and you have questions, we will assist you in a timely manner and supply you with the necessary information, to give you a choice to make the very best decision when you get a new website hosting account. We are available at any time, including holidays and weekends, and we provide you with multiple options for communication to get in touch with us - phone, live chat, emails and support tickets. For your benefit, we now have several phone numbers worldwide, therefore you can call the one that is closer to you. The maximum response time for the e-mail messages and your tickets is 1 hour. The typical response time is no more than 15-20 min, so you can forget about waiting for days and nights to get support for any kind of task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how essential it is to receive quick help, especially when your website is not working effectively for some reason. All our Linux semi-dedicated services feature 24/7 customer and tech support, so in case something happens, you'll be able to use a number of methods to contact us - phone line with multiple local numbers around the world, live chat, e-mail messages and tickets. The first two options are for billing, pre-sales and common matters, so that if you do not have an account yet, for instance, you are able to find more details for our services, or we will help you with less difficult technical matters. The other two options are for solely technical matters or anything which is more time-consuming as it's much easier track the communication between you and our support crew. The guaranteed maximum response time for them is just an hour, the actual one - 15-20 minutes, therefore you won't have to wait for a whole day so as to receive support as you may need to do with various other service providers.
24/7 Customer Support in VPS
In case you obtain a virtual private server from our company, you'll be able to use a couple of different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, we now have several local telephone numbers in the U.S.A., the United Kingdom and Australia plus a live chat service. If you're an existing customer and you need assistance with a technical issue that requires additional time to investigate or resolve, you'll be able to open a ticket through your billing account or you can send an e-mail message and we'll handle the problem and send you a response within 1 hour. The response time is warranted 24/7, which includes weekends and holidays, but for the vast majority of issues it takes no more than half an hour to get assistance. Our support service covers the VPS as well as all of the pre-installed software it comes with, so if you'd like to have help with third-party software, you will be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Hosting
With a one-hour max answer time warranty, you will get lightning-fast support when you purchase a dedicated server from our company. Our customer and tech support teams are online 24/7/365, so any time you open a support ticket via your billing account or you send an email about any kind of issue with your server or the pre-installed software on it whatever the time of the day, you'll have a response within 1 hour, even during holidays. Our ticketing system is the better option when the issue involved requires a longer period of time to be solved or when it has to be sent to our administrators, since it's easier to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you can phone us or talk to a live agent using our chat service. In case you include the Managed Services upgrade to the server plan, our administrators will also assist you with third-party software set up and troubleshooting and similarly to the basic support, this service is available 24/7 too.