Tech Support Channels
A Sixty–Minute Ticket Response Time Guarantee
All your support requests will be attended to in no more than 60 min after the ticket or e–mail was submitted. If your case requires further assistance from a system administrator, we will direct the trouble ticket or the e–mail to the person on duty, right away and will leave a comment to notify you that more time will be needed for finding the best solution. Furthermore if you order our Administration Services package, all of the server administration services included there will be completed whenever you want.
A Top–Class Customer Support Service
We will be available to you 24x7x365 to respond to any questions that you may have regarding our Site Control Panel or any of the applications that we have pre–installed for you on the dedicated server. If you also need help tackling server admin procedures, you can make use of our Administration Services package, which includes data backup hard disk storage space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as software installation and problem troubleshooting services
An Intuitive Help Area
We have provided the Site Control Panel with a detailed knowledgebase, which features detailed explanations of all its features and functionalities. Moreover, we have created detailed video tutorials that will further reveal to you how to perform a given action or solve a frequently encountered issue. The help articles and the video tutorials are easily accessible from every section of the Site Control Panel through the Help and Videos buttons located in the top right corner.